A. Pavi Yarns can be contacted 24 hours a day, 7 days a week via email, firstname.lastname@example.org. We are also open for telephone enquiries Monday-Friday, 10.00am-2.00pm (01665 60 60 62). If your call cannot be answered, please do leave a message and we will get back to you as soon as possible.
Q. Security - Is ordering on the internet safe?
A. It is absolutely safe. Your credit card details are encrypted using the technology on our secure servers and we do not have access to your card details. If you are not happy about placing your order via the online order form, please feel free to telephone us with your card details on 01665 60 60 62. Your other option is to send an order to us via the post with a cheque.
Q. Are the colours displayed accurate?
A. The colours shown will vary depending on your computer monitor. Whilst every care has been taken to make them available to preview online as close to their true colour, some variations may occur depending on the settings of your monitor (contrast, brightness, colour). If the exact colour is very important and you are unfamiliar with the yarn, we recommend that you purchase a shade card from us and we can re-imburse the cost when you place an order.
Q. How do I order goods from Pavi Yarns?
A. Please visit the "How To Buy" page on the website for further details.
Q. When will I get my order?
A. Goods are sent by Royal Mail or Priority Airmail and UK yarn orders over £100.00 have free shipping.
Provided your item is in stock we will normally dispatch your order within 2 business days, please allow 15 days before contacting us. If your item is not in stock we will inform you by email and ask whether you would like it to be placed on back-order - if on backorder please allow between 10 to a maximum of 28 days for delivery.
Q. Problems - What if I'm unhappy about something?
A. It is our intention to provide you with a very happy shopping experience, one that is efficient and friendly. If there is any reason that you are not entirely satisfied with any aspect of our service or products, please contact us so that we can help you.
42 Royal Oak Gardens
Telephone calls are charged at the standard BT rate.
Q. If I don't like the wool, can I return it?
A. You have the right to cancel an order within seven days of purchase or within seven days of receipt of the goods (whichever is the longer). This does however exclude books, patterns, needles and discounted yarns . Should you wish to cancel your purchase within seven days, please contact us in writing (not email). All items must be appropriately packaged and returned, unused in their original packaging and in a saleable condition along with the invoice.